• Frequently Asked Questions

not a jewelry expert? that's ok, we are.

Here is a list of our most frequently asked questions. If you can’t find what you need, reach out to us via email or phone!
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general

  • Are your stones ethically sourced?
  • Is your gold recycled?
  • What are the best stones for engagement rings?
  • What is the warranty on your jewelry ?
  • How should I care for my jewelry?
  • Is your Nine Roses line made here in Richmond?

returns

  • What is your return policy for items purchased in-store?
  • What is your return policy for items purchased online?

custom jewelry

  • How does the custom process work?
  • How long does the custom process take?
  • What if I need my custom jewelry sooner than the 6-8 week timeline?
  • Do I need a consultation appointment?
  • Can you use my heirloom stones?
  • Is custom jewelry more expensive than ready-made jewelry?
  • What if I don’t like the final piece?
  • What if I don’t know what I want?
  • Can you work with me if I’m not local?

repairs + maintenance

  • Do y’all do repairs?
  • Do y’all offer professional cleanings?

didn't answer your question? send us a message.

contact us!